Returns & Refunds

Cancellations

Our cancellation policy is built on the basis of fairness between customers and suppliers. Moreover, it is important to note that our wigs are custom made, once the wig production begins, the materials cannot be used again. We offer the cancellation instruction as follows:

  1. Orders canceled within 12 hours of payment confirmation will be eligible for a full refund.
  2. Orders canceled after 24 hours will be charged 40% of the payment as a material fee for the manufacturer.
  3. Orders cancelled after shipment will be charged 50% of the payment as a material fee and for postage. For orders cancelled after shipment, you must send back the wig to us at your own expense. After we receive it, we will refund you 50% of your payment.

Returns

At our website your complete satisfaction is our top priority. We offer the return instruction as follows.

  1. Due to the fact that we run custom made business, so we are so sorry to say that only problems in quality can be considered as returning. Hope for your understanding. If you choose the wrong color or the wrong size and want to return it back, sorry to say that it is unacceptable.
  2. Clearance items are FINAL SALE. They can not be returned & exchanged.
  3. If you do not satisfy with the item you received, please contact us within 7 days for receipt. Then we will try our best to solve all problems for you.
  4. Please note that all items should be returned back totally in its original state. If not, we are sorry to say that you will be charged 50% fee OR you can opt to have the items sent back; and the reshipping fees will be charged.
  5. All packages should be sent via a tractable method. We are not responsible for packages lost in transit.

Refunds

If you want to receive a refund, your unsatisfied items can be partial or full refund depends on the situation.

  1. You should state a specific explanation and clear corresponding photographs documenting the reason for the return.
  2. Returns will not be accepted without prior approval from Customer Service.
  3. Please allow 5-7 working days from our receipt of the returned goods for a refund to be processed.
  4. You will receive a confirmation email once the transaction has been completed. Please allow up to 1-3 working days for the funds to reflect on your account.